| IT Support with Proactive & Reactive Monitoring from Netlink Technology A core requirement for any business is to have good quality IT support solutions. With over seven years of experience, and our drive to build and maintain quality network solutions, Netlink Technology are able to offer scalable IT support for any size organisation. Outsourcing your IT support with Netlink Technology can save your business a great deal of time and money, as we perform the day-to-day tasks of an in-house IT department, at a fraction of the cost. All of our IT Support agreements are tailor made for the individual requirements of each and every one of our clients. Combining our honest and expert knowledge, with our friendly, quick response Support Team, we pride ourselves on the services that we offer to all our clients. |
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The benefits of an outsourced IT Support Package with Netlink Technology:
- Unlimited Support Requests via Telephone & E-mail for our IT Support Helpdesk
- Instant Remote IT Support for end-users
- Daily IT Network Checks, and Advanced Pro-Active Monitoring
- Unlimited Server, Network & Domain Network Administration
- Anti-Virus, Windows & Software Patch Management
- Internet Website & E-mail Hosting
- Data Backup Services & Management
- Installation, Advice, Management & Support for all Products & Services
Netlink Technology offer these services as part of IT Support packages for each of our clients, but also provide our services (minus the proactive monitoring), for our pay & as you go clients. Please find detailed information on our benefits below.
For more information on the services that we offer, please get in contact with us today, or call us on 0844 357 9630.
Netlink Technology IT Support Helpdesk
Our support team are on-hand to deal with any IT issues that you may experience during the day. You can contact our support team via e-mail or telephone, and discuss what the issue is, and our experienced support team will advise on how to resolve the issue quickly. Our support team use the very latest in remote control software enabling our team to take control and resolve issues remotely. We resolve most telephone calls within 15 minutes. Should the issue not be able to be dealt with remotely, we will discuss with you about arranging to come on-site to resolve the issue. Our support team are available between 9am and 6pm, Monday - Saturday.
Instant Remote IT Support
Netlink Technology understand that you may have users working remotely, and have technologies available to ensure that we can support your users, whether they are in or out of the office. With the Netlink Technology Rescue tool, available at the top of our website, we are able to take control of your computer, anywhere with an Internet Connection to help you resolve issues. Simply contact our support team, and if required, the support advisor will ask you to use the tool so they can view your computer.
The software creates a unique session ID, which creates a tunnel between your computer and a computer in our office, allowing us to view your computer securely. Once the session has ended, the tunnel is dropped between you and ourselves, and we cannot connect back in unless you re-open the tool. This helps keep your computer and network secure at all times.
Daily IT Network Checks, and Advanced Pro-Active Monitoring
Both during and outside of business hours, Netlink Technology have pro-active monitoring in place, so that our support team can monitor all aspects of your IT infrastructure remotely, 24 hours a day, 7 days a week. We monitor your Internet Connection, Server Uptime, Network Services, Network Security Notifications, as well as your Website and E-mail flow. Our monitoring systems alert our team in the office with our specifically designed software, but also send e-mail alerts to our engineers that are out, so that our team can access them wherever they are. This helps resolve issues with your network promptly, keeping your systems up at all times.
As well as our pro-active monitoring, we also perform manual checks of your network on a daily basis to ensure the running of the network is as to be expected, ensuring that we are not just relying on our monitoring facility to detect faults. We believe that we could automate the checks we carry out each and every day, but like to keep it a manual process, as we like to see for ourselves, that everything is working as we believe it should.
Unlimited Server, Network & Domain Network Administration
Netlink Technology do not limit the amount of requests you raise each and every month, as we believe it is your network, and you should have complete control of it. Just as with our Support Desk, all Server, Network & Domain Administration is unlimited allowing you to make changes when you need them, without having to worry about limits.
Netlink Technology can perform all administration on your network, allowing you to carry on with other tasks. When somebody new joins your organisation, we can set them up with a new user account, e-mail account and then help them set-up their computer with their profile. When somebody leaves, we lock all their accounts and ensure the accounts are no longer in use, and then set-up e-mail forwarding to somebody else within your organisation.
As well as this, we can also make firewall and policy changes dependant on what is required for you to do what is required. You can raise all these requests by simply contacting our support team who will be more than happy to assist you.
Anti-Virus, Windows & Software Patch Management
Viruses are a very big threat with IT infrastructures now-a-days, and it is very important to ensure that your network is secure against such treats. Netlink Technology manage your Anti-Virus solution for you, ensuring that all computers on the network are kept up-to-date and virus free. As well as this, Netlink Technology also manage and push Windows & Software patches to your machines when they are due, to ensure that all patches have been applied, keeping your IT infrastructure secure against the latest threats. We then monitor this on a daily basis to keep your security up-to-date.
Internet Website & E-mail Hosting
Netlink Technology have invested a lot of time and money in our hosting platform in one of the UK's leading data centres. Our network consists of the very latest Cisco & Dell equipment, allowing us to host e-mail and websites on our network, keeping them available at all times, in a secure and purpose-built environment. These services are then managed and supported by us, so you can ensure that they are kept online and monitored at all times.
Data Backup Services & Management
Your data is one of the most important things to your business. Loosing your company data is just not an option. If you are currently using a tape backup system, Netlink Technology will monitor your backup progress every day and should a backup fail, we will then contact you to ensure that the issue is resolved promptly. If you would like multiple backup solutions, or don't currently have one, Netlink Technology offer a Remote Backup Solution to clients allowing you to automatically backup your data to several secure data centres across the US & UK on a daily basis to ensure your data is backed up off-site, so in the event of a disaster, your data can be easily recovered.
Installation, Advice, Management & Support for all Products & Services
Netlink Technology are here to assist you every step of the way. Our friendly and knowledgeable support team are here to assist you from start to finish on any IT project that you may be interested in starting. Our honest, professional and expert consultancy service is provided to all our clients as standard. At Netlink Technology, we are always happy to help.
Pay As You Go IT Support
Netlink Technology are able to provide all of our support and consultancy services as a pay as you go option to clients who would rather not have an IT Support agreement. This is the ideal option for home users that may not have a network, or many IT related issues to begin with. We are very flexible with our Pay-As-You Go IT Support offerings, so urge you to get in contact with us so we can discuss the best option that will suit you and your requirements.
See how Netlink Technology can help you
We understand that there is a lot to take in. Sometimes it is easier to see things in action. Please get in contact with us today, and we can discuss your IT requirements with you, and show you that sort of work that we do, to see if Netlink Technology are able to assist in what you require. Simply call us today on 0844 357 9630 to speak to one of our friendly advisors.