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Outsourced Managed IT Solutions – Proactive and Reactive, 24/7

 
Based in Bristol, Netlink Technology provide Managed IT Support and Consultancy to a wide range of clients, not only local to our area of Bristol and Bath, but across the UK. We offer Enterprise-Class IT solutions and support to all our clients at the fraction of the cost of an in-house resource.

As we use the latest in software monitoring and instant remote support tools, we are able to monitor and control your network from our offices, meaning that we don’t have to travel as far, which saves you money.

Our proactive attitude has proven to be successful.  We identify faults and resolve them before the end-user is aware, resulting in no-downtime and no loss of productivity.

Netlink Technology are flexible in the way that we work.  We can become an extension to your business, acting as your IT Department, providing an IT service desk for your users and maintain the network in the background, or we can join forces with your existing internal IT department to help with solutions and deployments where you may need additional expertise. Due to our team being on-hand at all times, we can cover your IT team during busy periods or whilst they are on holiday, ensuring uptime and business productivity at all times.

Service Desk Performance / How we are doing

Call assigned within 15 minutes - 95%
Call resolved within first phone call - 75%
Call resolved the same day - 90%

Testimonials / What Our Clients Say

  • Netlink Technology recently helped us move office and completely managed the process for the phones, internet and computer systems. When all users came in on Monday morning, everything just worked. Thanks again guys.
    Scott, Office Manager
  • Netlink Technology helped us implement and move across to a new computerised booking system and were very flexible with timescales and were always happy to help with training. I cannot recommend them highly enough.
    Joe, Business Owner
  • Netlink have been looking after our systems for several years now and are always happy to help, even when the fault is user error! They come highly recommended.
    Stuart, Director
  • Just wanted to say thank you for helping us restore our server last night. Even though we weren't a client, you still went above and beyond to get us back online. I hope we work together for many years to come.
    Jason, IT Manager